How do I send a payment request?
Sending a payment request through Borrowed & Blue can be done in four easy steps:
- Login to your Borrowed & Blue account.
- Click on the My B&B button in the top, right-hand corner of your screen and choose Payments Dashboard from the dropdown.
- Fill out the information in the Send a Payment Request box, including the recipient’s name and email address, the amount requested, and a personal message.
- Click the Send Payment Request button and voilà! The recipient will now receive an email with instructions to submit their payment.
How do I know that my client has received my request?
When a client has received your payment request, it will show up in the Pending Payment Requests box on your Payments Dashboard.
How do I know when my client has paid my request?
When a client has paid your payment request, it will show up in the Paid Payment Requests box on your Payments Dashboard.
It says that my request has been paid, but I don’t see the money in my account!
Don’t freak! Your money is safe and sound, and we will be sending it to you shortly.
If this is your first time receiving a payment through Borrowed & Blue, check your email inbox for an email with instructions to claim your money. This is when you’ll input your bank account information so we can directly deposit the money into your account. After we add that information to your account, we’ll deposit all future payments directly to you upon receipt.
If this is not your first time receiving a payment through Borrowed & Blue, please allow some time for us to deposit that money into your account. If you still don’t see your money after 48 hours, please contact us and we’ll get it taken care of right away.
I see that I have received a payment, but it’s for less than what I requested!
Borrowed & Blue charges a 2% transaction fee for your first three payments, and a 3% transaction fee for every payment after that (hey, we’ve gotta make a living somehow). This fee is automatically deducted from each payment you receive, so the money deposited into your account will be less than the amount you originally requested.
Can I customize the Payment Request email that my client receives from me?
To add a custom message to the Payment Request email that your client receives, fill out the Message field located in the Send a Payment Request box on your Payments Dashboard.
You cannot currently customize the look or main text of this email, but we’re working on adding that functionality and more. If you have ideas for more tools or features you’d like to see added, please let us know and we’ll get it on our to-do list!